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Restaurants · during service

Every call answered, even mid‑rush.

The kitchen is flat out and the phone rings. Wepickup takes the order from your own menu, at your prices, and puts it on the Orders screen.

Start freeSee a call end to end

Free plan, no card required. 20 AI-answered calls a month.

The Orders screen: phone orders with items, prices, the caller, pickup time or delivery address, and buttons to move each one to preparing, ready and complete.
Order taken2× Chicken katsu, 1× Edamame · £31.50
Photo: Pexels

Wepickup picks up your business phone, takes the order or the booking from your own menu and diary, and puts it on a screen your team already has open.

AI-answered calls a month on the free plan
20
Languages your line can answer in
6
Hours a day the phone is answered
24
Confirmation text to the caller, every call
1

The real product

This is the screen your team works from.

Not a mock-up. This is the Wepickup dashboard, shown with a demo restaurant: calls answered, orders taken, revenue, and what every call produced.

The Wepickup dashboard for a restaurant: 303 calls and 184 orders in the last seven days, the live phone number, recent calls with what each one produced, and a daily trend.
The dashboard, as an owner sees it. Demo business, demo figures.

What happens on a call

From the first ring to a ticket in the kitchen.

Setup is self-serve: connect a number, import your menu or service list, set your hours.

  1. 01

    It answers

    The phone is picked up, even on a Friday at 19:42.

    The assistant greets the caller in your name, reads prices from your menu and never guesses one.

    • English, Spanish, French, Thai, Mandarin or Cantonese
    • Every call recorded, with a written transcript
    The Inbox: answered calls on the left; on the right, one call with the order it produced and the full conversation, turn by turn.
  2. 02

    It takes the order

    The order is on the Orders screen before the caller hangs up.

    Items, notes, collection time or delivery address, and the total. Your team marks it preparing, ready and complete.

    • Delivery fee worked out from your own rules
    • Linked back to the call it came from
    The Orders screen: phone orders with items, prices, the caller, pickup time or delivery address, and buttons to move each one to preparing, ready and complete.
  3. 03

    It books the appointment

    Treatments go into real free slots, with the right therapist.

    For spas and salons, the booking lands in the calendar and syncs with Google. The guest gets a text.

    • The next free slot offered when the asked-for one is gone
    • Capacity set by your team and rooms
    The spa calendar for October, with treatments booked by phone shown on each day and today's clients listed on the right.
  4. 04

    It hands over

    A person when it needs a person.

    When a caller asks for someone, or a question falls outside your written rules, the call goes to the number you nominate and the reason is logged.

    A spa call in the Inbox: a deep tissue massage booked with a named therapist, and the conversation that booked it.

Watch it work

A whole call, start to finish, in under a minute.

Recorded in the real dashboard: a takeaway order on a busy Friday, then a massage booked at a day spa.

Recorded in the real Wepickup dashboard with a demo restaurant and spa. The ringing phone and captions are added for the video.

Two businesses, one phone problem

Built for the two places the phone never stops.

Order-ledRestaurantsTakeaway and delivery orders taken from your menu while the kitchen is at full stretch.See it for restaurants Booking-ledSpas & hospitalityTreatments booked into free slots with the right therapist while your team is with guests.See it for spas

Hear a call

Play a call and watch the record build.

Two example calls, turn by turn, beside what each one leaves in the dashboard.

Harbour Kitchen

19:42 on a Friday. Both staff on the pass. The phone rings for the fourth time in ten minutes.

  1. Wepickup

    Good evening, Harbour Kitchen. How can I help?

  2. Caller

    Hi — can I get two chicken katsu and a side of edamame for collection?

  3. Wepickup

    Two chicken katsu and one edamame. The katsu is £13.50 each and edamame is £4.50 — £31.50 in total.

    lookup_menu_itemPrices read from the catalog, not generated

  4. Caller

    Perfect. How long?

  5. Wepickup

    Collection is about 25 minutes tonight. Can I take a name and number for the order?

    search_knowledgeCollection timing from your saved business rules

  6. Caller

    It's Emma, 07700 900123.

  7. Wepickup

    Thanks Emma. That's booked in for 20:07 collection. I'll text you the summary now.

    place_orderOrder written to the Orders screen

  8. Wepickup

    Sent. See you shortly.

    send_text_to_callerOne combined confirmation per call

Illustrative call using the seeded demo business Harbour Kitchen. Tool names are the ones the live runtime calls.

A booked call on a phone, with the conversation turn by turn.
The same call on a phone.

What both share

It answers from your business, not from guesswork.

Whichever path you are on, the assistant works from data you control and leaves a record you can check.

Prices come from your menu

Menu items, services, opening hours, delivery rules and written policies all live in your workspace. The assistant reads them during the call, which is why a price it quotes is a price you set.

When something is not covered, it says so, then offers to take a message or put the caller through.

The menu catalog the assistant reads prices from: dishes, categories, prices and whether each one is on.

Your rules, written once

Allergens, delivery area, parking, cancellation policy: write it once in the knowledge base and every caller gets the same answer.

The knowledge base: written notes such as allergens, delivery area and opening hours that the assistant answers from.

Every caller, remembered

Orders, bookings and customers build up in the same workspace, so a regular is recognised rather than starting from scratch.

Customers: everyone who has called, with how many orders they have placed and what they have spent.

WhatsApp workspace: coming soon. Handling WhatsApp enquiries in the same workspace is built, but it is still going through Meta’s validation. It is not part of what you buy today.

Pricing

Start free. Move up when the phone gets busy.

Prices are in GBP, excluding VAT. Every plan includes your own number; the difference is volume and tools.

Free — £0

No card required

A working AI phone line with your own number, capped so you can hear it handle real callers first.

20 AI-answered calls and 50 messages a month, with your own number included.

Premium — £150/mo

Most complete

Unmetered calls and messages, plus the knowledge base, analytics, website widget and automations.

Unmetered calls and messages, knowledge base, analytics, website widget and automations.

Compare all four plans

FAQ

What owners ask first

Is it really free to start?

Yes. The Free plan costs nothing, needs no card, and includes your own phone number with 20 AI-answered calls and 50 messages a month. You move to a paid plan only when you outgrow that.

Can it quote something we do not sell?

No. Prices and items are read from your catalog at the moment they are needed. Mark an item unavailable and it stops being offered on the next call. If a question is not covered by your catalog or your written rules, the assistant says so and offers to take a message or transfer the call.

Do I keep my phone number?

You can take a new number in the dashboard in a few minutes, or verify the number you already advertise and route it to Wepickup. Both paths are self-serve.

What happens when a caller needs a person?

You nominate a transfer number in your in-call settings. When the caller asks for a human, or the assistant reaches the edge of what it is allowed to answer, the call is transferred and the request is logged.

Does it work on WhatsApp?

Not yet. The WhatsApp workspace is built but still going through Meta's validation, so it is not part of what you buy today. Everything on this site describes the phone line.

What do I have to set up before it is useful?

A number, your opening hours, and either your menu or your service list. Delivery rules, a knowledge base, payment links and calendar sync are optional and can be added later.

Stop letting the phone ring out.

Connect a number, import your menu or service list, and hear how your line is answered from the next call onwards.

Start freeSee a call end to end

Free plan, no card required. 20 AI-answered calls a month.