How to request deletion
Email support@wepickup.app from the address associated with your account, with the subject line "Data deletion request". Include your business name and the telephone number connected to your workspace so we can identify the right account.
What happens next
We verify the request against the account, confirm what data we hold, and delete or anonymise everything we are able to delete. We will confirm to you in writing when it is done.
Where your request relates to a specific caller rather than the whole account, tell us the phone number and we will remove that customer's record, their transcripts and any recordings still within the retention window.
What is deleted automatically
Call recordings are deleted 30 days after the call by default, without you having to ask. That deletion covers both the file held by our telephony provider and the record in our database.
What we may keep
We may retain a limited amount of data where the law requires it or where we have an overriding legitimate reason, specifically:
- Invoices and billing records, for accounting and tax purposes.
- Security and abuse records, where deleting them would prevent us from protecting the service.
- Backups, which are cycled out on their normal schedule rather than edited in place.
Closing your account
Deleting your data closes your workspace. If you are only trying to stop being billed, cancel your subscription instead — that returns you to the Free plan and keeps your data.