Everything Wepickup does
From voice and WhatsApp to catalog grounding and analytics — every feature your AI receptionist needs.
AI Inbound Answering
Answer every call with natural AI that understands your business, menu, and customers. 24/7, multiple languages.
- Natural conversation with barge-in
- Multi-language (EN, DE, FR, ES, ZH, TH)
- After-hours: voicemail, callback, or AI-only
Outbound Calls
Make preview calls, demo calls, and click-to-call from your inbox.
- Demo calls from shared line
- Preview calls to test your AI
- Click-to-call from inbox
Control Room
Watch every live call — transcript, stage tracking, tool traces.
- Live transcript streaming
- Stage tracker: receptionist → booking → payment
- Tool-call audit logs
Orchestrator Config
Versioned AI behaviour config with rollback. Scenario simulation to test changes before going live.
- Full config versioning (up to 50)
- One-click rollback
- Scenario simulation sandbox
Voice Lab
20+ voice personas. Adjust speech rate, language, tone. Preview before deploying.
- 20+ AI voices to choose from
- Speech rate control
- Voice preview and testing
WhatsApp AI Assistant
Customers message your WhatsApp — AI replies instantly, takes orders, books appointments.
- Free-form AI replies in 24h window
- Utility templates for out-of-window
- Full ordering flow via WhatsApp
Template Management
Create, submit, and manage WhatsApp message templates.
- CRUD via dashboard console
- Sync status from Meta
- Quality score tracking
Block & Quality Management
Auto-detect Meta blocks, disable WhatsApp, email owner.
- Auto-block detection and disable
- Owner email notification
- Quality rating monitoring
Order Management
Orders from voice, WhatsApp, and web — all in one dashboard.
- Multi-channel order capture
- SMS confirmation per order
- Payment link integration
Booking Calendar
Table reservations and appointment booking with Google Calendar sync.
- Month grid with day occupancy
- Google Calendar two-way sync
- Unscheduled requests panel
Payments & Deposits
Stripe payment links, deposit policies, cancellation fees.
- Stripe checkout integration
- Deposit/full/no-charge policies
- Cancellation fee management
Smart Catalog
Restaurant menu and service catalog modes. Import via CSV, PDF, or photo.
- CSV/PDF/image import with OCR
- Restaurant + hospitality modes
- Smart matching for menu items
Catalog Grounding
AI grounded in your real catalog — only sells what's on your menu.
- Anti-hallucination by design
- Knowledge priority ordering
- Configurable strict mode
Knowledge Base
Upload PDFs, add website URLs, create FAQ pairs. AI learns from your documents.
- PDF/DOCX/CSV/TXT upload
- Website scraping (Firecrawl)
- Per-channel voice/WhatsApp toggles
Dashboard KPIs
Live stats: calls today, orders, bookings, revenue. Weekly trends.
- Today's KPIs at a glance
- Weekly bar chart trends
- Recent activity feed
Revenue Analytics
Monthly revenue trends, top customers, payment history.
- Revenue breakdown by period
- Top customers ranking
- CSV export available
CRM & Customers
Customer list with source tracking, conversation history.
- Source tracking: Voice/WhatsApp/SMS
- Customer conversation history
- CSV export
Website Widget
Embeddable chat widget for your business website.
- Embed code generator
- AI-powered chat responses
- Security screened
Automations & Webhooks
Connect n8n, Make, or Zapier. HMAC-signed events.
- n8n/Make/Zapier integration
- HMAC-signed event payloads
- Delivery logs and retry
Multi-Language
7 languages: English, German, French, Spanish, Chinese, Thai, Cantonese.
- Per-tenant language config
- Language-aware voice profiles
- Voice and WhatsApp both supported
Everything at a glance
Your control centre for calls, orders, bookings, catalog, and revenue — all in one place.
Smart Catalog
Import your menu via CSV, PDF, or photo. AI extracts items, categories, prices. Grounded data — never hallucinates.
Dashboard KPIs
Live stats: calls today, orders taken, bookings made, revenue. Weekly trends and recent activity.
Unified Inbox
All orders and messages — voice, WhatsApp, SMS — in one timeline. Never lose a customer request.
Knowledge Base
Upload PDFs, scrape websites, create FAQ pairs. AI learns from your documents. Channel-specific toggles.
Revenue Analytics
Monthly revenue trends, top customers, payment history. CSV export for your accountant.
How Wepickup changes your day
Every feature replaces a painful manual process with an automated one.
Voice — How it works
Before Wepickup
Your landline rings during dinner rush. You're plating. The caller hangs up. You lose the order and the customer.
With Wepickup
AI answers instantly. 'Hello, welcome to — how can I help?' It takes the order, reads it back, confirms the total, and sends an SMS. No hold. No missed call. The kitchen never hears the phone.
WhatsApp — How it works
Before Wepickup
Customer sends 'What's your menu?' at 9pm. You see it at 10am next day. They already ordered from someone else.
With Wepickup
AI replies instantly with your menu. Customer browses, selects, asks questions. 'Do you have gluten-free options?' AI checks your knowledge base and answers correctly. Order placed, confirmed, paid — all in WhatsApp.
Orders — How it works
Before Wepickup
Staff takes order on paper. Reads back. Writes it again for the kitchen. Mistakenly charges wrong price.
With Wepickup
AI takes the order, matches items to your catalog (smart matching — 'crispy beef' finds 'Crispy Shredded Beef £8.50'). Reads it back. Sends confirmation SMS. Order appears in your dashboard and the kitchen screen.
Catalog — How it works
Before Wepickup
You type your menu into the system. It becomes outdated. Staff guesses prices. Customer gets charged wrong amount.
With Wepickup
Upload your menu via CSV, PDF, or snap a photo. AI extracts every item, category, price, and dietary note. Your AI is grounded in this data — it can't invent items or wrong prices.