Everything it does, and what proves it.

Answers inbound calls

Your line is picked up on the first ring, during service and after you close.

Voice runtime: inbound calls routed from Twilio to the assistant, logged in the call log.

Speaks your callers' languageWhere configured

Choose the language your assistant answers in: English, Spanish, French, Thai, Mandarin or Cantonese.

VoiceService language profiles: en, es, fr, th, zh, yue.

Behaves differently after hoursWhere configured

Out-of-hours callers get an honest answer and a captured next step instead of a ringing phone.

Business hours in the tenant profile; after-call actions settings.

Hands over to a personWhere configured

When a caller needs a human, the call is transferred to the number you nominate.

Tool `transfer_to_staff`, driven by Settings → In-call actions transfer number.

Takes multi-item orders

Items, options and quantities are captured and written into an order your team can work from.

Tool `place_order` → `POST /api/orders`, visible on the Orders screen.

Captures bookings and appointments

A caller asks for a time, the assistant checks what is free, and the booking is recorded.

Tools `check_availability` and `create_booking` → `POST /api/bookings`, `GET /api/calendar/availability`.

Offers the next available time

If the requested slot is gone, the caller is offered a real alternative rather than a callback promise.

Tool `find_next_available`, backed by AvailabilityService.

Applies your delivery rulesWhere configured

Delivery fees and range come from the rules you configure, including an honest out-of-range answer.

Tool `calculate_delivery_fee` with `ok` / `out_of_range` / `postcode_not_found` / `not_configured` results.

Texts the caller a confirmationWhere configured

The customer gets one written summary per call, so nothing depends on what they remembered.

Tool `send_text_to_caller`; one combined confirmation per call by design.

Uses your real menu and services

Prices and items come from your catalog, so the assistant cannot quote something you do not sell.

Tools `lookup_menu_item` / `lookup_service`; catalog import at `POST /api/catalog/import/preview` and `/commit`.

Answers from your written rules

Parking, allergens, dress code, cancellation policy - written once, answered consistently.

Tool `search_knowledge` over the Knowledge Base; falls back to taking a message when there is no match.

Recognises returning customers

A regular does not have to explain who they are or repeat their usual order.

Tool `lookup_customer_history`; customer records at `GET /api/customers`.

Knows your hours, address and policies

Opening times and location answers stay correct because they come from one place you control.

Tenant profile and business settings (`GET /api/profile`, `PATCH /api/settings/*`).

Call log with transcripts

Every call is listed with what was said and what it produced, so you can check any conversation.

`GET /api/calls`, inbox call detail, `GET /api/voice/tool-logs`.

Orders and bookings in one workspace

The result of a call is a record your team works from, not a note by the till.

`GET /api/orders`, `GET /api/bookings`, `PATCH /api/orders/:id`.

Activity and revenue reporting

See call volume, orders, bookings and revenue over time in your dashboard.

`GET /api/dashboard/overview`, `/dashboard/stats`, `/revenue/summary`, `/revenue/monthly`.

Self-serve plan and billing

Start free, change plan, and see exactly what you have used this month.

`GET /api/billing/plans`, `/billing/status`, `POST /api/billing/checkout` and `/billing/portal-session`.

Phone number provisioning

Take a new number in minutes, or verify and use the number you already advertise.

`GET /api/tenant/numbers/available`, `POST /api/tenant/numbers/purchase`, `POST /api/tenant/own-number/start-verification`.

Stripe payment linksWhere configured

Send a customer a link to pay for what they just ordered on the phone.

`POST /api/payments/checkout`, `POST /api/payments/intent`, Stripe Connect status endpoint.

Calendar syncWhere configured

Bookings land beside the appointments your team already keeps.

`GET /api/calendar/status`, `/calendar/sync-status`, `/calendar/feed`; per-staff calendar test endpoint.

Webhooks and automationsWhere configured

Push every call outcome into the tools you already run on.

`GET/PATCH /api/developer-automations/settings`, delivery logs, signed test fire.

Website chat widgetWhere configured

The same business knowledge answers visitors on your site.

`GET /api/embed/config`, `POST /api/widget/chat`; Premium and above.

WhatsApp workspaceComing soon

Handle WhatsApp enquiries and orders in the same workspace as calls.

Built and deployed, gated behind a feature flag in the dashboard while Meta validation completes. Not sold as available.